Cake Day Guide

F.A.Q.

Can I resend a cake?

Yes! If you don’t edit the cake or card, you can resend it as many times as you want without being charged again. Even if you edited the cake or card, you can try to edit it again to get it back to the last sent cake and it should let you resend again.

The link to the cake is also copied to your clipboard so you can always paste it manually wherever you like. If a cake wasn’t sent properly, try pasting it manually. A guide to paste can be found here (start at Step 3 – if you cut/copy something, it will overwrite the cake link): http://www.ehow.com/how_5115502_cut-copy-paste-iphone.html

Send through Facebook Troubleshooting

If the app says it succeeded, then Facebook told the app it was posted and Cake Day has no way of knowing otherwise. I haven’t experienced this myself but supposedly it can still not post correctly despite Facebook telling the app it did.

One reason might be that the user has blocked apps like Cake Day. I haven’t confirmed this, though.

Either way, you can always resend the cake or try to paste the link manually (see “Can I resend a cake?” above)

Send through Text Message Troubleshooting

Cake Day doesn’t handle the actual act of sending the text message — it hands it off to the device’s Messages app, so you need to make sure the Messages app is set up properly on your device. So if you can send text messages normally, you should be able to send text messages from Cake Day.

Just like any other text message, you can see the history in your Messages app. If it shows up there without a red “!,” it was delivered like any other text message. If you do see a red “!,” you might not have it set up correctly or there was a network issue. You can tap that and try to resend it from there.

Follow Apple’s guide to make sure you’ve set it up correctly: support.apple.com/kb/HT3529

Send through E-Mail Troubleshooting

Cake Day doesn’t handle the actual act of sending the email — it hands it off to the device’s Mail app, so you need to make sure the Mail app is set up properly. So if you can send emails normally, you should be able to send emails from Cake Day.

Follow Apple’s guide to make sure you’ve set it up correctly: apple.com/support/iphone/assistant/mail/

If the email was in fact not sent, you should find the Cake Day email in your Outbox and you can try to resend it from there. If you find it in the Sent box, it should be sent. Also make sure they checked their spam folder and have them unmark it as spam if they do find it there.

Why does Cake Day ask for access to the microphone?

In order to blow out the candles, Cake Day needs access to the microphone. Cake Day never records or sends microphone audio data — it simply looks for certain audio frequencies so that it can detect when the user is blowing at the device. If you deny access, you can reenable it: Go to Settings > Privacy > Microphone and make sure Cake Day’s slider is turned on.

I can’t blow out candles

It’s only possible to blow out the candles when you’re in preview mode (can rotate camera around cake) or after you’ve opened a cake from a link. Either way, you should see a ‘Blow here” icon pop up after a couple seconds — when the icon is visible, you should be able to blow out the candles. If it’s not working, try force quitting the app and launching it again — there’s a rare bug that can turn off the mic input.

Also make sure you give Cake Day access to the microphone. See “Why does Cake Day ask for access to the microphone?” above for more details.

Facebook friend list is blank

I’m not sure what causes this, but it seems to be a permission thing when you’re logged into Facebook through the Settings app on your device. How I fixed it: In the settings app, go to Facebook and turn off Cake Day’s permission. Go into Cake Day, go to settings, log out of Facebook, and then try to login again. It should give you an error. Now go back to the Settings app and turn Cake Day’s permission back on. Finally, go back to Cake Day and login and it should let you receive your friend list again.

Still have questions? Feel free to shoot us an email!

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